Self Storage Edgware Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Edgware provides self-storage and related removal services. By making a booking, using any storage unit, or instructing us to carry out packing, loading, transport or removal services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business that books or uses our services.
We, us, our means Self Storage Edgware, the provider of storage and removal services.
Storage Facility means the premises where storage units or spaces are made available to you.
Unit means any storage unit, room, container, or allocated space you use under this agreement.
Goods means the items you store with us or that we handle, pack, move, or transport as part of any removal or related service.
Removal Services means any packing, loading, unloading, transport, or moving service provided by us, whether to or from the Storage Facility or any other address within our service area.
2. Scope of Services
We provide self-storage units and related services, which may include packing assistance, loading and unloading, local transport and removal services within our operating area. The precise services to be provided will be as described in your booking confirmation or written service proposal.
We are not a common carrier and reserve the right to refuse any goods that we consider unsuitable or unsafe for storage or transport.
3. Booking Process
All bookings for storage and removal services are subject to availability and our acceptance. You may request a booking by visiting our premises or contacting us through our advertised channels. Bookings are only confirmed when we have issued a written or electronic confirmation and, where required, received any initial payment or deposit.
When making a booking you must provide accurate and complete information, including the proposed start date, estimated duration of storage, the nature and approximate quantity of goods, and any access or parking restrictions at collection or delivery addresses. For removal services, you must also inform us of any special handling requirements.
We reserve the right to refuse or cancel any booking where we reasonably believe that the information provided is inaccurate, incomplete, or where the services requested are not suitable for our facilities or equipment.
4. Commencement and Duration of Storage
Your storage agreement commences on the date specified in your confirmation or on the date you first place goods into the Unit, whichever occurs first. The agreement shall continue on a rolling basis, typically month to month, unless a fixed term is stated in the confirmation.
Either party may bring the storage agreement to an end by giving the notice required under the termination and notice section of these Terms and Conditions.
5. Payments and Fees
You agree to pay all charges for storage and any removal or ancillary services in accordance with the price list or quotation provided to you at the time of booking. Storage fees are usually payable in advance, either monthly or for the agreed fixed term. Removal service charges may be payable in advance, on completion, or in instalments, as specified in your booking confirmation.
Payment methods accepted will be stated at the time of booking. All prices are quoted in pounds sterling and are inclusive or exclusive of applicable taxes as specified in your quotation or invoice.
If you fail to pay any amount due on or before the due date, we may charge interest on the overdue amount at the statutory rate applicable to late payments, calculated on a daily basis from the due date until payment is received in full. We may also apply reasonable administrative charges in respect of reminders and collection activities.
We reserve the right to review and vary our storage fees and other charges. Any change in recurring charges will be notified to you in advance and will apply from the start of the next billing period following the notice period stated in the notification.
6. Deposits
We may require a deposit for storage and removal services. The amount will be stated in your booking confirmation. A storage deposit may be used to cover unpaid fees, damage to the Unit or facility, or cleaning and disposal costs arising from your use of the Unit.
Provided all sums due have been paid and the Unit has been left in a clean and empty condition, any remaining deposit will be returned to you after the end of the agreement within a reasonable time.
7. Cancellations and Amendments
You may cancel or amend a booking for storage or removal services by giving us notice in accordance with this section.
For storage bookings, if you cancel before the agreed start date, any pre-paid storage fees may be refunded at our discretion, less any reasonable administration costs. If you cancel on or after the start date, you remain liable for storage fees up to the end of the current billing period or minimum term, whichever is longer, unless otherwise agreed in writing.
For removal services, you may cancel or reschedule subject to any cancellation charges set out in your quotation or booking confirmation. If you cancel within a short period before the scheduled removal date, we may charge a percentage of the agreed fee to cover wasted costs and allocated resources.
If we need to amend or cancel a booking due to operational or safety reasons, we will notify you as soon as reasonably practicable and offer an alternative date or, where appropriate, a refund of any pre-paid charges for services not provided. We are not liable for any indirect or consequential losses arising from such changes.
8. Use of the Storage Unit
You are responsible for locking and securing your Unit and must provide your own suitable lock unless otherwise arranged. You must keep the Unit clean, tidy and free from waste, and you must not cause damage to the Unit or any part of the Storage Facility.
You must not use the Unit for any purpose other than storage of your goods, and you must not carry out any business or trade within the Unit or the facility unless specifically authorised by us in writing.
9. Prohibited and Restricted Goods
You must not store or request us to handle or transport any of the following:
Perishable items, live animals, or plants.
Explosives, flammable materials, compressed gases, or other hazardous substances.
Illegal goods, stolen items, or items obtained unlawfully.
Cash, high-value jewellery, or items of exceptional value unless we have expressly agreed in writing.
Any goods that may emit fumes, leak, or cause contamination or infestation.
If we discover prohibited goods, we may remove, dispose of, or otherwise deal with them at your cost and may notify the relevant authorities where appropriate.
10. Access and Security
Access to the Storage Facility and Units is subject to our security procedures and opening hours, which may vary from time to time. We may restrict access in the interests of safety, security, maintenance, or in case of emergency.
We may require proof of identity or authority before granting access to a Unit. You are responsible for ensuring that anyone you authorise to access your Unit complies with these Terms and Conditions.
11. Removal and Transport Services
Where we provide removal services, you must ensure that we have suitable access to the collection and delivery addresses, including adequate parking and any required permissions or permits. You must inform us in advance of any access restrictions such as narrow roads, low bridges, internal stairways, lifts, or loading time limits.
We will take reasonable care in handling and transporting your goods, but we may refuse to move items that we consider unsafe, excessively heavy, or likely to cause damage to property or injury to persons.
It is your responsibility to ensure that goods are properly packed and prepared for transport unless you have requested and we have agreed to provide packing services. We are not responsible for damage caused by inadequate or unsuitable packing provided by you or a third party.
12. Customer Responsibilities
You must ensure that all information you provide to us is accurate and promptly update us of any changes. You must comply with all instructions and safety notices displayed at the Storage Facility or provided in writing.
You are responsible for insuring your goods against loss or damage while in storage or during transit, unless we have expressly agreed to arrange insurance on your behalf. We do not automatically provide insurance cover for your goods.
13. Payments Default and Lien
If you fail to pay any amount due under these Terms and Conditions, we may exercise a lien over the goods stored or held by us. This means that we may retain your goods until all outstanding sums, including storage fees, removal charges, interest, and reasonable costs of sale or disposal, have been paid in full.
If payment remains outstanding after reasonable notice, we may sell or otherwise dispose of some or all of your goods in order to recover the amounts owed. Any surplus proceeds after deduction of all sums due and reasonable costs will be returned to you.
14. Liability and Limitations
We will take reasonable care in the provision of storage and removal services. However, to the maximum extent permitted by law, we shall not be liable for any loss, damage, or deterioration of goods unless caused by our negligence or breach of contract.
Our total liability for loss of or damage to goods, whether in storage or in transit, shall be limited to a reasonable amount proportionate to the storage charges or service fees paid, subject to any specific cap stated in your booking confirmation or in any separate agreement. You are strongly advised to arrange adequate insurance cover for the full replacement value of your goods.
We shall not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity arising out of or in connection with the storage or removal services, even if advised of the possibility of such loss.
We are not liable for any loss or damage arising from causes beyond our reasonable control, including but not limited to natural disasters, extreme weather conditions, fire, flood, vandalism by third parties, acts of terrorism, industrial disputes, or failure of utilities.
15. Waste and Environmental Regulations
You must not leave waste, rubbish, packaging materials, or unwanted items in the Unit, common areas, or outside the Storage Facility except in any designated waste disposal points. You are responsible for the lawful and responsible disposal of all waste associated with your goods.
We comply with applicable waste and environmental regulations and may refuse to accept or remove any items that require special disposal or treatment. Where we agree to dispose of items on your behalf, additional charges may apply and you remain responsible for ensuring that the items are lawful to dispose of.
If you abandon goods or leave waste in the Unit or on our premises, we may clear, remove, or dispose of such goods or waste at your cost. We may also charge a reasonable fee for cleaning, clearance time, and any environmental or disposal charges incurred.
16. Termination and Vacating the Unit
You may terminate your storage agreement by giving us the notice period specified in your booking confirmation or, if none is specified, reasonable written notice before the end of the current billing period. At the end of the agreement you must remove all goods from the Unit and leave it empty, clean, and in good condition.
If you fail to vacate the Unit at the end of the agreement, storage fees will continue to accrue and we may treat the goods as being in default, exercising our rights under the payments default and lien section of these Terms and Conditions.
We may terminate the agreement immediately if you are in serious or persistent breach of these Terms and Conditions, including failure to pay charges when due, storing prohibited goods, or causing damage or danger to the facility or other customers.
17. Data Protection and Privacy
We will process your personal data in accordance with applicable data protection laws. We may use your information to manage your account, provide services, process payments, and for security and fraud prevention purposes. We may record CCTV footage and access logs at the Storage Facility for security, safety, and regulatory compliance.
18. Changes to Terms and Conditions
We may amend these Terms and Conditions from time to time. Any changes will be communicated to you or made available at our premises. Where the changes materially affect your ongoing storage agreement, they will take effect from the start of the next billing period after you have been informed of the changes.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of storage and removal services.
20. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any booking confirmation or written agreement, constitute the entire agreement between you and us concerning the provision of storage and removal services and supersede any prior representations, communications, or understandings.
