Self Storage Edgware Privacy Policy
This Privacy Policy explains how Self Storage Edgware collects, uses, stores and protects personal data of its customers and prospective customers in the Edgware area. It applies to all individuals and businesses who enquire about, use, or have used our self storage services in this area.
Self Storage Edgware acts as a data controller for the personal data described in this Privacy Policy, meaning we determine how and why your data is processed in connection with our storage services.
Scope of this Privacy Policy
This Privacy Policy applies to all Self Storage Edgware customers, former customers, prospective customers, and authorised users of storage units in the Edgware area. It covers personal data processed when you contact us, request a quote, make a booking, sign a storage agreement, access our premises, or communicate with us in relation to our services.
Personal Data We Collect
We collect and process different categories of personal data depending on your relationship with us and the services you use.
The types of personal data we may collect include:
Identification and contact details such as full name, postal address, billing address, identification document details, and communication preferences.
Account and contract information such as storage unit number, contract start and end dates, rental terms, payment status and history, and correspondence relating to your account.
Payment and billing information such as payment method details, transaction records, and billing history. We do not store full card details when processed by secure payment providers.
Security and access information such as vehicle registration numbers you provide, access control data including key fob or access code usage, visit logs to the premises, and CCTV footage captured on or around our facilities, where applicable.
Communication data such as records of enquiries, complaints, feedback, and any other communication you have with us in relation to our services.
Technical information where relevant for online enquiries, such as device or browser details and basic usage data necessary to operate and secure our digital services.
How We Collect Your Data
We collect personal data directly from you when you contact us for information, request a quote, make a booking, sign a storage agreement, or communicate with us in person, by post, or through digital channels.
We may also receive personal data when a business customer provides details of their authorised users, or when someone nominates you as an emergency or alternative contact for a storage unit.
CCTV and access control systems collect data automatically when you enter or move around our premises, subject to applicable signage and legal requirements.
Lawful Basis for Processing
We process personal data only where we have a lawful basis under data protection law. Depending on the situation, we rely on one or more of the following lawful bases:
Contract: To enter into, administer, and perform a storage agreement with you, including taking steps at your request before entering into a contract, managing your account, taking payment, and providing customer service.
Legal obligation: To comply with legal and regulatory requirements, for example record keeping, tax and accounting obligations, security and safety requirements, and responding to lawful requests from public authorities.
Legitimate interests: To pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our storage services, securing our premises and assets, preventing and detecting crime, handling enquiries and complaints, and exercising or defending legal claims.
Consent: In limited cases, we may ask for your consent, for example for certain types of direct marketing or optional communications. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage storage services, including setting up and administering your account, allocating storage units, managing access, and processing payments.
To verify your identity and tenancy details where required for security and fraud prevention, and to protect our premises, staff, customers, and stored goods.
To maintain safety and security on site through access control records and CCTV monitoring, where used, in line with our legitimate interests and legal obligations.
To communicate with you about your contract, including service updates, payment reminders, changes to terms and conditions, and important information about access or safety.
To respond to enquiries, requests, and complaints, and to provide customer support and aftercare services.
To maintain accurate business and financial records, comply with legal and regulatory duties, resolve disputes, and establish, exercise, or defend legal claims.
To analyse and improve our services, facilities, and customer experience, for example by reviewing patterns of use, feedback, and enquiries in the Edgware area.
Data Sharing and Processors
We do not sell your personal data. We may share your data with carefully selected third parties who act as data processors on our behalf, or as independent data controllers where appropriate.
Data processors include service providers that support our operations, such as information technology and system maintenance providers, secure payment processors, cloud storage or document management providers, security and CCTV system providers, and professional advisers such as accountants or legal representatives.
These processors are engaged under written contracts that require them to process personal data only on our instructions, keep it secure, and comply with data protection law.
We may also share personal data with public authorities, law enforcement, or regulatory bodies when required by law, to prevent or detect crime, or to protect the rights, safety, or property of our customers, staff, or business.
Where necessary, we may share information with debt recovery agencies, courts, or legal representatives in connection with unpaid fees or legal claims relating to your storage agreement.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law.
Contract and account data, including billing records and key communications, is generally retained for a period after the end of your storage agreement to comply with legal and tax requirements and to handle any disputes or queries.
CCTV footage and access control records are retained for a limited period, which may vary depending on security and operational needs, unless a specific incident requires us to keep the data for longer for investigation or legal purposes.
Where we no longer need personal data and no legal requirement to retain it remains, we will delete, anonymise, or securely destroy it in line with our data retention procedures.
International Transfers
If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include using standard contractual clauses or ensuring that the destination country provides an adequate level of protection.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data processed by Self Storage Edgware. These rights may be subject to certain conditions and exemptions.
Right of access: You can request confirmation as to whether we hold personal data about you and obtain a copy of that data, together with information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You can ask us to temporarily restrict the use of your personal data in specific situations, such as while we assess a request for rectification or objection.
Right to object: You can object to processing of your personal data where we rely on legitimate interests as our lawful basis, including for certain security, operational, or marketing activities. We will assess your objection and stop processing unless we have compelling legitimate grounds or the processing is needed for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide certain personal data in a structured, commonly used, machine readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data has been processed in a way that does not comply with data protection law.
Security of Your Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, encryption where appropriate, staff training, and regular review of our security practices.
While we take reasonable steps to secure your data, no system can be guaranteed as completely secure. You are also responsible for keeping any access codes, passwords, or security details relating to your storage unit or account confidential and not sharing them with others.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will apply to all Self Storage Edgware customers in the Edgware area from the date the updated policy is issued. We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your data.
